Luminous Social

Terms of Service

Last updated September 6, 2026

These Terms of Service ("Terms") are a legal agreement between you (and, if applicable, the firm or organization you represent) and 1602637 BC Ltd., a company incorporated under the laws of British Columbia, Canada, operating as Luminous Social ("Luminous Social", "we", "us", or "our"). They govern your access to and use of the website at luminoussocial.com and the fiduciary workspace software available through it (together, the "Service").

By creating an account, checking the acceptance box at signup, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by licensed attorneys, professional fiduciaries, court-appointed guardians or conservators, and their authorized staff, acting in a professional capacity. If you are using the Service on behalf of a firm, employer, or other organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

2. The Service — What It Is, and What It Is Not

Luminous Social is software for organizing the deadlines, documents, assets, accounts, contacts, and records connected to an estate or guardianship/conservatorship matter, based entirely on the dates and figures you enter.

Luminous Social is not a law firm, is not a court e-filing system, and does not provide legal, tax, or accounting advice. It does not calculate statutory deadlines, does not know what your state, provincial, or local rules require, and does not generate court-ready filings on its own. You remain solely responsible for verifying every date, figure, filing, and legal conclusion against the primary sources and your own professional judgment before relying on it. Nothing in the Service, and nothing we or our staff say in support communications, constitutes legal, tax, or accounting advice or creates a professional-client relationship of any kind between you and Luminous Social.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at luminoussocialhelp@gmail.comif you suspect unauthorized access. On a Firm plan, the account owner is responsible for the conduct of every team member they add, including that team member's compliance with these Terms and applicable law, and for removing a team member's access promptly when it should end.

You must not use the Service to store, process, or share data that you do not have a lawful right to hold, and you are responsible for having any consents, authority, or engagement necessary under applicable professional-conduct rules and privacy law to enter that data into the Service.

4. Subscription Plans, Fees, and Billing

Paid plans (currently Solo, Firm, and Enterprise) are described on our pricing page and billed in advance on a recurring basis through our payment processor, Stripe. New accounts start on a 14-day free trial that does not require a card. Fees are exclusive of applicable taxes (including GST/HST/PST where applicable), which will be added to your invoice as required by law.

  • Subscriptions renew automatically each billing period until cancelled.
  • You can cancel at any time from Billing in your account; cancellation takes effect at the end of the current billing period, and you will not be charged again after that.
  • Except where required by law, fees already paid are non-refundable, including for partial billing periods.
  • If your trial or paid period ends without a plan in place, you will not be able to add new matters, but existing records you already entered remain accessible until you delete them or close your account.
  • We may change our fees on a going-forward basis with reasonable notice before your next renewal.

5. Your Content

"Your Content" means the matter records, documents, and other data you or your team enter into the Service. As between you and us, you own Your Content. You grant us a limited, non-exclusive licence to host, store, process, back up, and display Your Content solely as necessary to provide, secure, and support the Service, including to generate the read-only share links, printable reports, and CSV exports you request.

We do not sell Your Content and do not use it to train public or third-party AI models. See our Privacy Policy for more detail on how information is collected, used, and shared.

6. Acceptable Use

You must not, and must not permit others to:

  • Probe, scan, or test the vulnerability of the Service, or attempt to bypass its security or access controls;
  • Scrape, crawl, or use automated means to extract data from the Service beyond the exports we provide;
  • Share your login credentials, or a read-only share link, with anyone not authorized to see that matter's data;
  • Upload malicious code, or content that infringes a third party's rights or violates applicable law;
  • Use the Service to send unsolicited bulk communications, or in any way that could damage, disable, or impair it for other customers;
  • Reverse-engineer, decompile, or attempt to derive the source code of the Service, except to the extent applicable law expressly permits it despite this restriction.

We may suspend or terminate access for an account that violates this section or otherwise threatens the security or integrity of the Service or other customers' data, and will make reasonable efforts to notify you first where the circumstances allow.

7. Third-Party Services

The Service relies on third-party infrastructure providers to operate, including hosting, database, authentication and storage, payment processing, and transactional email delivery. These are described in our Privacy Policy. Your use of the Service is also subject to those providers' own applicable terms where you interact with them directly (for example, entering payment details with Stripe).

8. Intellectual Property

The Service — including its software, design, text, graphics, and the Luminous Social name and logo — is owned by 1602637 BC Ltd. or its licensors and is protected by intellectual property law. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you in the Service itself.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, EXCEPT WHERE SUCH A DISCLAIMER IS NOT PERMITTED BY APPLICABLE LAW. You are solely responsible for verifying the accuracy of every date, figure, and record you rely on before acting on it.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER 1602637 BC LTD. NOR ITS OFFICERS, EMPLOYEES, OR CONTRACTORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, INCLUDING MISSED COURT DATES, DEADLINES, OR FILINGS, OR ERRORS IN AN INVENTORY, ACCOUNTING, OR OTHER RECORD YOU MAINTAIN IN THE SERVICE. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including under British Columbia's Business Practices and Consumer Protection Act where it applies, or liability for death or personal injury caused by negligence, or for fraud.

11. Indemnification

You agree to indemnify and hold 1602637 BC Ltd. harmless from any claim, loss, or expense (including reasonable legal fees) arising from Your Content, your breach of these Terms, or your violation of applicable law, except to the extent caused by our own breach of these Terms or negligence.

12. Term and Termination

These Terms apply for as long as you use the Service. You may close your account at any time by contacting luminoussocialhelp@gmail.com. We may suspend or terminate your access for a material breach of these Terms that you do not cure within a reasonable time after notice, for non-payment, or where required by law. On termination, your right to use the Service ends; sections of these Terms that by their nature should survive (including Sections 5, 8, 9, 10, 11, and 13) will continue to apply.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict-of-law principles. You and we each irrevocably attorn to the exclusive jurisdiction of the courts of British Columbia for any dispute arising out of or relating to these Terms or the Service that is not resolved informally, without prejudice to either party's right to seek interim or injunctive relief in any court of competent jurisdiction.

14. Changes

We may update these Terms or the Service from time to time. If we make a material change to these Terms, we will provide reasonable notice (such as an email or an in-app notice) before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

15. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the Service.

16. Contact

Questions about these Terms: luminoussocialhelp@gmail.com.

1602637 BC Ltd., operating as Luminous Social. British Columbia, Canada.