Luminous Social Refund Policy

1. Overview

This Refund Policy is part of the Luminous Social Terms of Service (https://luminoussocial.com/legal/terms) and applies to all paid subscriptions. Luminous Social is a business tool intended for use by agencies and marketing professionals.

Except as set out below or where a refund is required by applicable law, all fees are non-refundable and no refunds or credits are provided for partial billing periods, unused features, or downgrades. This Policy is disclosed before purchase and at checkout.

2. Cancellation

You may cancel your subscription at any time, before or after a renewal, without charge or penalty, from your billing settings or by emailing us. Cancellation stops future renewals; your access continues until the end of the paid period you have already been billed for.

Subscriptions renew automatically at the interval shown at checkout until canceled. For yearly plans, we (or our payment processor, Stripe) send advance notice before the renewal date where required by law.

3. Monthly Plans

Monthly fees are non-refundable once a billing period begins. Canceling stops the next renewal; no prorated refund is provided for the remainder of the current month. This reflects the treatment of subscription renewals of 60 days or less under the British Columbia Business Practices and Consumer Protection Act.

4. Yearly Plans

Yearly fees are non-refundable for the initial term once it begins, except where applicable law requires otherwise.

Where mandatory consumer protection law applies to you (including the British Columbia Business Practices and Consumer Protection Act rules for automatically renewed terms longer than 60 days), if you cancel after an automatic renewal you are entitled to a prorated refund of the unused portion of the renewed term, issued within the time required by that law (15 days in British Columbia), and future payments will be stopped as required.

5. Free Trials

If your plan includes a free trial, you will not be charged if you cancel before the trial ends. Once the trial converts to a paid subscription, the rules above apply to the resulting charges.

6. Billing Errors and Duplicate Charges

If you believe you were charged in error—including duplicate charges, charges after a confirmed cancellation, or an incorrect amount—contact help@luminoussocial.com within 60 days of the charge. If we confirm a billing error, we will refund the erroneous amount promptly to your original payment method.

7. Your Statutory Rights

Nothing in this Policy limits, waives, or excludes rights that cannot be limited under applicable law, including cancellation and refund rights under the British Columbia Business Practices and Consumer Protection Act and other Canadian federal or provincial consumer protection legislation, or non-waivable rights under the consumer laws of U.S. states or other jurisdictions where you reside. Where such a law entitles you to cancel or to a refund, we will honor it in the form and timeframe that law requires.

8. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly—most billing problems can be fixed quickly. We reserve the right to suspend accounts with chargebacks on charges that were valid under these policies, and to dispute chargebacks we believe are invalid.

9. Currency and Taxes

Prices are shown in the currency stated at checkout. Refunds, where issued, are made in the original currency and to the original payment method; we are not responsible for differences caused by exchange-rate fluctuations or bank fees. Applicable taxes are added or refunded as required by law.

10. Contact

Billing and refund questions: help@luminoussocial.com

Company / brand: Luminous Social (planned entity: Luminous Social LLC)